Tailored Service Plans
FOR HONDA MOTORCYCLES TWO YEARS OR OLDER
Your Tailored Service Plan
Let’s face it, when you jump on your bike, the last thing you want to think about is the cost of maintaining it. That’s why we sit down with you and work out how you intend to use your bike, and the amount of mileage you expect to cover. So if your bike is outside of its manufacturer’s warranty, we can create a tailored service plan based around the level of servicing you require and to suit your budget. We can even add in additional parts, such as brake pads, if you know you’ll need them. To get your Tailored Service Plan, contact your local dealer.
An example of a four year plan for a small motorcycle/scooter covering 2,500 miles per annum
| Year | Service | Additional Items |
|---|---|---|
| 1 | LEVEL 1 | Healthcheck MOT with Service Recall Check Air Filter |
| 2 | LEVEL 2 | Healthcheck MOT with Service Recall Check Front Pads |
| 3 | LEVEL 3 | Healthcheck MOT with Service Recall Check Spark Plugs |
| 4 | LEVEL 4 | Healthcheck MOT with Service Recall Check Belt and Rollers |
An example of a four year plan for a small motorcycle/scooter covering 2,500 miles per annum
| ITEMS | LEVEL 1 | LEVEL 2 | LEVEL 3 | LEVEL 4 |
|---|---|---|---|---|
| 1. Lubricate & adjust free play on drive chain | ||||
| 2. Brake/Clutch fluid level inspection | ||||
| 3. Tyre tread depth inspection | ||||
| 4. Tyre pressure check | ||||
| 5. Wheel bearing play inspection | ||||
| 6. Wheel rim condition inspection | ||||
| 7. Drive chain and sprockets inspection | ||||
| 8. Wheel alignment inspection | ||||
| 9. Brake light operation | ||||
| 10. Front brake visual inspection | ||||
| 11. Rear brake visual inspection | ||||
| 12. Brake free play inspection | ||||
| 13. Head stock bearings inspect and adjust | ||||
| 14. Swingarm play inspection | ||||
| 15. Visual fluid leak inspection | ||||
| 16. Front fork inspection | ||||
| 17. Rear suspension inspection | ||||
| 18. Gear change linkage inspection | ||||
| 19. Exhaust system inspection | ||||
| 20. External clutch operation inspection | ||||
| 21. Lights/Horn inspection | ||||
| 22. Throttle operation inspection | ||||
| 23. Engine oil replacement | ||||
| 24. Oil filter replacement | ||||
| 25. Idle speed inspection | ||||
| 26. Final drive oil level inspect and top up | ||||
| 27. Lubricate general pivot points | ||||
| 28. Side stand switch operation inspection | ||||
| 29. Coolant inspect & top up if required | ||||
| 30. Drive chain clean and adjustment | ||||
| 31. Crankcase breather inspection | ||||
| 32. Service brake calipers and pad pins | ||||
| 33. Air filter inspection and clean if reusable | ||||
| 34. Final drive oil replacement | ||||
| 35. Fuel line inspection | ||||
| 36. Coolant system hoses inspection | ||||
| 37. Spark plugs inspection | ||||
| 38. Carb balance/Synchronise starter valves | ||||
| 39. Spark plugs replacement | ||||
| 40. Check and adjust valve clearances | ||||
| 41. Replacement of hydraulic fluids | ||||
| 42. Replacement of coolant | ||||
| 43. Road test |
What are the benefits?
Pay however you like
It's completely up to you how you pay for your plan. Either you can break the cost down and pay monthly, or you can pay it one hot and forget all about it.
Genuine Parts
Only Honda genuine parts are used, keeping your Honda motorcycle a Honda
Todays prices*
A big benefit of setting up a plan now is that your protected against any increase in parts and labour, So once the price is agreed it won't change.
Expertise
Honda trained technicians use the latest tools and equipment and know our bikes inside out.
We are authorised and regulated by the Financial Conduct Authority, registration number 654936.
“We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We are not an independent financial advisor. We will provide details of products available from the lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.” We will disclose the amount of commission we receive before you sign the agreement.
Complaints procedure.
We take all complaints seriously.
Our process for dealing with complaints received by us will differ depending on what the complaint is about.
1. Products regulated by the Financial Conduct Authority (FCA)
We will treat as a FCA regulated product complaint relating to credit broking or insurance product (Regulated Complaint) any oral or written or email expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.
2. Goods and non-financial services
All other complaints regarding goods or non-financial services supplied by us will be treated as a general complaint.
Process for all complaints
Many concerns can be dealt with straight away but sometimes it is necessary for us to look into the matters you have raised in more detail. Please address all complaints to our Managing Director in the first instance to our business address by post, or via the general enquiry form online.
The responsible department manager or director will contact you to attempt to resolve the concern.
If the concern has not been resolved within 14 days it will be automatically escalated back to the Managing Director. When a concern is believed to have been resolved by the responsible manager or director, they will submit the concern for closure via the Managing Director.
You may raise or discuss your concern with our Manging Director at any stage.
Process for general complaints
After the process above, if we are unable to resolve your complaint to your satisfaction, then we will provide details of certified Alternative Dispute Resolution providers that you may contact.
Process for Regulated Complaints
In addition to the process above, our management team will also review all regulated Complaints and we have a slightly more formal process as follows:
• Promptly following receipt of your complaint
Any regulated Complaint that has not been resolved straight away will be recorded by our management team and we will send you a letter to acknowledge your concerns.
If we believe that another firm or company is responsible for the matters to which your complaint relates and is therefore best placed to resolve it, we may forward your complaint to them to investigate. If we do so, we will write to you to let you know and will give you the name of the firm or company to which we are forwarding your complaint.
• Within eight weeks from receipt
Unless covered by the second paragraph below, we will aim to have completed our investigation and provide you with our final response in relation to your complaint within eight weeks of receipt of your complaint. If we cannot provide you with our response within eight weeks, we will write to you explaining why this is the case and indicate when a response will be sent to you. You will also be advised of your right to take the matter to the Financial Ombudsman Service should you be dissatisfied with the outcome of our investigation and our final response.
