No distractions up ahead, just the open road
When you jump on your bike, nothing should distract you from enjoying the ride. It’s why we give you a 2-year manufacturer’s warranty when you purchase your bike. If you purchase our Honda Extended Guarantee, you won’t have to worry about unexpected breakdown costs when your bike turns two years or older. For example, if a mechanical part fails, we’ll pay for it to be replaced*. It’s as easy as that.
Cost of cover
The level of cover you require will depend on the age of your bike. Simply take a look at the tables below.
USED MOTORCYCLES AND SCOOTERS - 5-10 YEARS OLD
Honda’s over 5 years old but less than 10 years old. Max mileage 60k.
| COVER | TERM | UP TO 350cc | 351cc - 850cc | OVER 801cc |
|---|---|---|---|---|
| Listed components (maximum of £3,000 per claim (unlimited number of claims))* | 12 mnths | £239 | £289 | £339 |
| 24 mnths | £389 | £429 | £539 |
All plans above come with UK and European Hondacare Roadside Assistance included.
USED MOTORCYCLES AND SCOOTERS - 10-15 YEARS OLD
Honda’s over 10 years old but less than 15 years old. Max mileage 60k.
| COVER | TERM | UP TO 350cc | 351cc - 850cc | OVER 801cc |
|---|---|---|---|---|
| Listed components (maximum of £3,000 per claim (unlimited number of claims))* | 12 mnths | £239 | £289 | £339 |
| 24 mnths | £389 | £429 | £539 |
All plans above come with UK and European Hondacare Roadside Assistance included.
USED MOTORCYCLES AND SCOOTERS - 15-20 YEARS OLD
Honda’s over 15 years old but less than 20 years old. Max mileage 40k.
| COVER | TERM | UP TO 350cc | 351cc - 850cc | OVER 801cc |
|---|---|---|---|---|
| Listed components (maximum of £3,000 per claim (unlimited number of claims))* | 12 mnths | £239 | £289 | £339 |
| 24 mnths | £389 | £449 | £545 |
All plans above come with UK and European Hondacare Roadside Assistance included.
RIDE AS MUCH AS YOU LIKE
The best thing about a Honda Extended Guarantee is that we don’t restrict the amount of miles you can ride during the cover.
CLAIM AS OFTEN AS YOU NEED
We don’t put a limit on the amount of times you can claim either. So you can claim for as much as you need to, as often as you need to*.
WE KNOW OUR BIKES BEST
Honda trained technicians use the latest tools and equipment, and only fit genuine Honda parts.
PAY HOW YOU LIKE
It’s completely up to you how you pay for your Extended Guarantee. Either you can break the cost down and pay monthly, or you can pay it in one go and forget all about it.
YOU CAN PASS ON THE GUARANTEE
If you sell your motorcycle, the Extended Guarantee stays with it and the details can be simply changed over to the new owner**. It’s really easy and may increase the resale value.
COMPLIMENTARY HONDACARE ASSISTANCE
Our Extended Guarantee includes UK and European Roadside Assistance for the duration of the plan. If you breakdown, we can be there to get you back on the road.
TERMS AND CONDITIONS:
USED MOTORCYCLES: The motorcycle must be a Honda and have covered less than 60,000 miles. The plan can be purchased on Honda motorcycles in advance by a single one off payment or by agreed monthly payments to Honda Administration by direct debit. To maintain your Extended Guarantee, it is essential that your motorcycle is serviced in accordance with the manufacturer’s service schedule as detailed in the service book by a Honda authorised dealer. **The Customer may transfer their rights and obligations to a new private owner under this agreement provided that the new owner notifies Honda administration of the transfer within 14 days of the customer having transferred the motorcycle to the new private owner. *Terms and conditions with exclusions apply. For full terms and conditions (together with which components are covered and excluded) please visit honda.co.uk/extended-guarantees
MOTORCYCLE EXTENDED GUARANTEE 5-10 years old (HUM).pdf
We are authorised and regulated by the Financial Conduct Authority, registration number 654936.
“We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We are not an independent financial advisor. We will provide details of products available from the lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.” We will disclose the amount of commission we receive before you sign the agreement.
Complaints procedure.
We take all complaints seriously.
Our process for dealing with complaints received by us will differ depending on what the complaint is about.
1. Products regulated by the Financial Conduct Authority (FCA)
We will treat as a FCA regulated product complaint relating to credit broking or insurance product (Regulated Complaint) any oral or written or email expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.
2. Goods and non-financial services
All other complaints regarding goods or non-financial services supplied by us will be treated as a general complaint.
Process for all complaints
Many concerns can be dealt with straight away but sometimes it is necessary for us to look into the matters you have raised in more detail. Please address all complaints to our Managing Director in the first instance to our business address by post, or via the general enquiry form online.
The responsible department manager or director will contact you to attempt to resolve the concern.
If the concern has not been resolved within 14 days it will be automatically escalated back to the Managing Director. When a concern is believed to have been resolved by the responsible manager or director, they will submit the concern for closure via the Managing Director.
You may raise or discuss your concern with our Manging Director at any stage.
Process for general complaints
After the process above, if we are unable to resolve your complaint to your satisfaction, then we will provide details of certified Alternative Dispute Resolution providers that you may contact.
Process for Regulated Complaints
In addition to the process above, our management team will also review all regulated Complaints and we have a slightly more formal process as follows:
• Promptly following receipt of your complaint
Any regulated Complaint that has not been resolved straight away will be recorded by our management team and we will send you a letter to acknowledge your concerns.
If we believe that another firm or company is responsible for the matters to which your complaint relates and is therefore best placed to resolve it, we may forward your complaint to them to investigate. If we do so, we will write to you to let you know and will give you the name of the firm or company to which we are forwarding your complaint.
• Within eight weeks from receipt
Unless covered by the second paragraph below, we will aim to have completed our investigation and provide you with our final response in relation to your complaint within eight weeks of receipt of your complaint. If we cannot provide you with our response within eight weeks, we will write to you explaining why this is the case and indicate when a response will be sent to you. You will also be advised of your right to take the matter to the Financial Ombudsman Service should you be dissatisfied with the outcome of our investigation and our final response.
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