HONDA SCHOOL OF MOTORING
As the world's leading motorcycle brand, Honda wants everyone to enjoy the freedom of the road safely and confidently. So we founded a school where you can learn to do just that.
There are no hidden fees or extras (initial test fees, insurance and fuel included) on our Honda School of Motorcycling courses, and you can learn more about the whole Honda range from our knowledgeable team.
COMPULSORY BASIC TRAINING (CBT)
Our starter course covers the Compulsory Basic Training you need to ride a motorcycle up to 125cc (no theory test necessary). You'll be learning straight away on the latest Honda bikes and if successful you'll leave with a CBT certificate. Your instructor will start off by taking you through the equipment and helping you to understand the basics. After the tuition, you'll take to the road and if your instructor is confident in your abilities you'll get that CBT certificate.
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FULL COURSE
Up to 6 days intensive training takes you from novice to full-on rider, qualified to ride with a full licence. In next to no time at all, you’ll walk away able to jump on anything from the incredible Honda range (subject to licence type). Under the guidance of one of our expert instructors you'll work your way up from the CBT, taking on bigger engine sizes first on a training area and then on-road. When your instructor feels you're ready you'll progress to Mod 1 and Mod 2.
REFRESHER COURSE
Ideal if you haven’t ridden for a while and want to build your confidence back up. You’ll enjoy all-day instruction from a Honda professional. So as well as jogging your memory, you’ll learn new skills, techniques and a few safety tips. All refresher training begins with some off-road practice, to get you comfortable again. The instructor will tailor the remainder of the day according to your ability and you’ll leave with a personal assessment of how you have performed.
STEP-UP COURSE
Designed for anyone with a CBT certificate and a theory test under their belt and are now ready for a bigger bike. Our qualified instructors can get you up to A1, A2 or A standard, meaning more options when it comes to what you can ride. Jump straight on a bigger bike, and practise manoeuvring on the training area before you take to the road. When you’re ready you'll ride to the DVLA with your instructor and take your Mod 1 test. You can take your Mod 2 test the following day.
We are authorised and regulated by the Financial Conduct Authority, registration number 654936.
“We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We are not an independent financial advisor. We will provide details of products available from the lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.” We will disclose the amount of commission we receive before you sign the agreement.
Complaints procedure.
We take all complaints seriously.
Our process for dealing with complaints received by us will differ depending on what the complaint is about.
1. Products regulated by the Financial Conduct Authority (FCA)
We will treat as a FCA regulated product complaint relating to credit broking or insurance product (Regulated Complaint) any oral or written or email expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.
2. Goods and non-financial services
All other complaints regarding goods or non-financial services supplied by us will be treated as a general complaint.
Process for all complaints
Many concerns can be dealt with straight away but sometimes it is necessary for us to look into the matters you have raised in more detail. Please address all complaints to our Managing Director in the first instance to our business address by post, or via the general enquiry form online.
The responsible department manager or director will contact you to attempt to resolve the concern.
If the concern has not been resolved within 14 days it will be automatically escalated back to the Managing Director. When a concern is believed to have been resolved by the responsible manager or director, they will submit the concern for closure via the Managing Director.
You may raise or discuss your concern with our Manging Director at any stage.
Process for general complaints
After the process above, if we are unable to resolve your complaint to your satisfaction, then we will provide details of certified Alternative Dispute Resolution providers that you may contact.
Process for Regulated Complaints
In addition to the process above, our management team will also review all regulated Complaints and we have a slightly more formal process as follows:
• Promptly following receipt of your complaint
Any regulated Complaint that has not been resolved straight away will be recorded by our management team and we will send you a letter to acknowledge your concerns.
If we believe that another firm or company is responsible for the matters to which your complaint relates and is therefore best placed to resolve it, we may forward your complaint to them to investigate. If we do so, we will write to you to let you know and will give you the name of the firm or company to which we are forwarding your complaint.
• Within eight weeks from receipt
Unless covered by the second paragraph below, we will aim to have completed our investigation and provide you with our final response in relation to your complaint within eight weeks of receipt of your complaint. If we cannot provide you with our response within eight weeks, we will write to you explaining why this is the case and indicate when a response will be sent to you. You will also be advised of your right to take the matter to the Financial Ombudsman Service should you be dissatisfied with the outcome of our investigation and our final response.
