Fixed Price Service Plans
FOR NEW HONDA MOTORCYCLES AND SCOOTERS
Wouldn’t it make life simpler if the costs of maintaining your bike or scooter were taken care of?
We know how hard it is to plan for the unknown. That’s why our Honda Service Plans have been designed for new Honda motorcycles and scooters, to maintain them in line with the Honda manufacturer’s service guidelines. Depending on which model you choose, and how many miles you do each year, we have a plan that’s right for you.
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SCHEDULED SERVICE PLAN
For frequent riders and commuters, in line with the Honda Manufacturer’s scheduled servicing.
Both plans are purchased with a one-off, inflation-proof payment that will see your Honda Motorcycle through its first 3 services. And to keep things simple, we’ve separated the plans into 3 distinct price bands, based on engine capacity. The prices are fixed, so you know exactly how much you will be paying in advance, leaving you to get on with enjoying your bike.
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ANNUAL SERVICE PLAN
For low-mileage or occasional seasonal riders, in line with the annual maintenance checks.
Both plans are purchased with a one-off, inflation-proof payment that will see your Honda Motorcycle through its first 3 services. And to keep things simple, we’ve separated the plans into 3 distinct price bands, based on engine capacity. The prices are fixed, so you know exactly how much you will be paying in advance, leaving you to get on with enjoying your bike.
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What are the benefits?
One Payment
One upfront payment that can be added to the Honda Finance payments if preferred.
Follows Honda Annual or scheduled servicing
The service plans follow the Honda manufacturer;s scheduled or annual servicing, as outlined in your service book.
No Fees
No direct debit or credit card fees.
Genuine Parts
Only Honda genuine parts are used keeping your Honda motorcycle a Honda.
Todays Prices
Protects against inflation with the service costs set at today's prices, therefore reducing the cost of ownership.
Expertise
Services are carried out by trained technicians using the latest Honda software, tools and equipment
No Delay
No need to delay servicing due to other financial commitments (as already paid for)
Resale Value
If you decide to sell or upgrade your Honda, the service plan stays with the motorcycle, which may improve its resale value.
Frequently Asked Questions
How long will the Service Plan last?
The Service Plan will be live for 27 months from the date of registration of the motorcycle, or until it has had the first 3 services (including the 600 mile service), whichever comes first.
When can the Service Plan be purchased?
The Service Plan can be purchased up until the motorcycle is 90 days old and has less than 600 miles on the clock.
Are there any additional items on the service schedule not covered by the Service Plan?
Items on the service sheet that are replaced at a certain mileage or time interval will be covered by the Service Plan if they are part of the service. An example of this is Brake Fluid Change. (This does not include the required Ohlins suspension maintenance for CBR1000RR-R SP).
Does the Service Plan cover additional wear and tear items?
Wear and tear items such as brake pads and discs, chain and sprockets, etc, are not covered by the Service Plan and an additional cost will be incurred should they require replacement.
If the service contains a valve clearance check, does this include adjustments?
The valve clearance check will be part of the service and covered by the Service Plan. However, any additional parts and labour required to adjust the valve clearances (such as buckets and shims, etc), will incur an additional cost.
If I sell the motorcycle what happens to the Service Plan?
The Service Plan stays with the motorcycle and may increase the resale value.
Terms and Conditions
Annual Service Plan *Terms and Conditions with exclusions apply: The Annual Service Plan includes the first service (600 Miles) and two annual services as detailed in the Honda Motorcycle Service Book. The Annual Service Plan is only available for purchase if the Honda Motorcycle is no more than 90 days old and has less than 600 miles on the Motorcycle’s clock. The Annual Service Plan is not available for business customers. The Annual Service Plan cannot be transferred to another motorcycle. Please note that should you sell your Honda Motorbike to a private owner during the duration of plan, as long as the Annual Service Plan price is fully paid, it can be transferred to that new owner.
Scheduled Service Plan *Terms and Conditions with exclusions apply: The Scheduled Service Plan includes the first 3 services during the plan duration as detailed in the Honda Motorcycle Service Book. The Scheduled Service Plan is only available for purchase if the Honda Motorcycle is no more than 90 days old and has less than 600 miles on the Motorcycle’s clock. The Scheduled Service Plan is not available for business customers. The Scheduled Service Plan cannot be transferred to another motorcycle. Please note that should you sell your Honda Motorbike to a private owner during the duration of plan, as long as the Scheduled Service Plan price is fully paid, it can be transferred to that new owner.
We are authorised and regulated by the Financial Conduct Authority, registration number 654936.
“We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We are not an independent financial advisor. We will provide details of products available from the lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.” We will disclose the amount of commission we receive before you sign the agreement.
Complaints procedure.
We take all complaints seriously.
Our process for dealing with complaints received by us will differ depending on what the complaint is about.
1. Products regulated by the Financial Conduct Authority (FCA)
We will treat as a FCA regulated product complaint relating to credit broking or insurance product (Regulated Complaint) any oral or written or email expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.
2. Goods and non-financial services
All other complaints regarding goods or non-financial services supplied by us will be treated as a general complaint.
Process for all complaints
Many concerns can be dealt with straight away but sometimes it is necessary for us to look into the matters you have raised in more detail. Please address all complaints to our Managing Director in the first instance to our business address by post, or via the general enquiry form online.
The responsible department manager or director will contact you to attempt to resolve the concern.
If the concern has not been resolved within 14 days it will be automatically escalated back to the Managing Director. When a concern is believed to have been resolved by the responsible manager or director, they will submit the concern for closure via the Managing Director.
You may raise or discuss your concern with our Manging Director at any stage.
Process for general complaints
After the process above, if we are unable to resolve your complaint to your satisfaction, then we will provide details of certified Alternative Dispute Resolution providers that you may contact.
Process for Regulated Complaints
In addition to the process above, our management team will also review all regulated Complaints and we have a slightly more formal process as follows:
• Promptly following receipt of your complaint
Any regulated Complaint that has not been resolved straight away will be recorded by our management team and we will send you a letter to acknowledge your concerns.
If we believe that another firm or company is responsible for the matters to which your complaint relates and is therefore best placed to resolve it, we may forward your complaint to them to investigate. If we do so, we will write to you to let you know and will give you the name of the firm or company to which we are forwarding your complaint.
• Within eight weeks from receipt
Unless covered by the second paragraph below, we will aim to have completed our investigation and provide you with our final response in relation to your complaint within eight weeks of receipt of your complaint. If we cannot provide you with our response within eight weeks, we will write to you explaining why this is the case and indicate when a response will be sent to you. You will also be advised of your right to take the matter to the Financial Ombudsman Service should you be dissatisfied with the outcome of our investigation and our final response.
