Welcome to Miles Kingsport
Founded in 1976 Miles Kingsport have continued to operate with the same vision in mind – to offer the best sales and after sales experience in the industry. Having held the Honda franchise for all this time you can confident our team know Honda scooters and motorcycles inside out. Our passion for the brand remains strong and you can be rest assured of a great level of service across all departments. We are extremely proud to announce we were voted Best Overall Dealer and Best Aftersales Dealer 2019 by Honda UK and also by customer feedback. Thank you all for your kind comments. We remain focussed to drive the customer experience to the next level.
All of our knowledgeable staff have been with the business for in excess of ten years so you can be sure of a consistent professional approach when dealing with us.
Our motorcycle and scooter range on the showroom floor is vast and we always carry in excess of 150 new and used machines of differing makes and models. The demonstration fleet is regularly changed so please call the sales team to find out our latest offerings. We have the benefit of offering nationwide delivery on all of our machines. This is carried out by a dedicated member of our team ensuring a quality, reassuring handover.
Our parts and clothing team have great experience in all the current leading brands. Representing Rukka, Dainese, Richa, Arai, Shark, Schuberth, TCX, Daytona boots and much more. Call in and see our product experts to help you get the best from motorcycling.
Our service centre is stocked with the all the latest Honda tooling and factory trained and licensed Diagnostic and Maintenance Technicians. We offer courtesy machines when your machine is in for your servicing needs.
Please call in for a browse, have a cuppa and experience our passion for two wheels
Miles Kingsport Showroom Gallery
Business Details
Registered Name: Miles Kingsport Ltd
Company Registered Number: 01621623
Place of Registration: England and Wales
Registered Office Address: 104 Witham, Hull, East Yorkshire, HU9 1AT
VAT Number: 390 145 659
We are authorised and regulated by the Financial Conduct Authority, registration number 654936.
“We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products which may have different interest rates and charges. We are not an independent financial advisor. We will provide details of products available from the lenders we work with, but no advice or recommendation will be made. You must decide whether the finance product is right for you. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.” We will disclose the amount of commission we receive before you sign the agreement.
Complaints procedure.
We take all complaints seriously.
Our process for dealing with complaints received by us will differ depending on what the complaint is about.
1. Products regulated by the Financial Conduct Authority (FCA)
We will treat as a FCA regulated product complaint relating to credit broking or insurance product (Regulated Complaint) any oral or written or email expression of dissatisfaction, whether justified or not, from, or on behalf of, a person about the provision of, or failure to provide, a financial service, which alleges that the complainant has suffered (or may suffer) financial loss, material distress or material inconvenience.
2. Goods and non-financial services
All other complaints regarding goods or non-financial services supplied by us will be treated as a general complaint.
Process for all complaints
Many concerns can be dealt with straight away but sometimes it is necessary for us to look into the matters you have raised in more detail. Please address all complaints to our Managing Director in the first instance to our business address by post, or via the general enquiry form online.
The responsible department manager or director will contact you to attempt to resolve the concern.
If the concern has not been resolved within 14 days it will be automatically escalated back to the Managing Director. When a concern is believed to have been resolved by the responsible manager or director, they will submit the concern for closure via the Managing Director.
You may raise or discuss your concern with our Manging Director at any stage.
Process for general complaints
After the process above, if we are unable to resolve your complaint to your satisfaction, then we will provide details of certified Alternative Dispute Resolution providers that you may contact.
Process for Regulated Complaints
In addition to the process above, our management team will also review all regulated Complaints and we have a slightly more formal process as follows:
• Promptly following receipt of your complaint
Any regulated Complaint that has not been resolved straight away will be recorded by our management team and we will send you a letter to acknowledge your concerns.
If we believe that another firm or company is responsible for the matters to which your complaint relates and is therefore best placed to resolve it, we may forward your complaint to them to investigate. If we do so, we will write to you to let you know and will give you the name of the firm or company to which we are forwarding your complaint.
• Within eight weeks from receipt
Unless covered by the second paragraph below, we will aim to have completed our investigation and provide you with our final response in relation to your complaint within eight weeks of receipt of your complaint. If we cannot provide you with our response within eight weeks, we will write to you explaining why this is the case and indicate when a response will be sent to you. You will also be advised of your right to take the matter to the Financial Ombudsman Service should you be dissatisfied with the outcome of our investigation and our final response.
